Managing Links
답변함Is there a way to view which articles are linked to other articles within Zendesk? I really dislike removing an article to later find out that it was referenced by several articles, which now have broken URL references.
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Hey Mark!
To the best of my knowledge there isn't a way to manage this within Guide itself, but I pinged Jennifer, our Documentation Manager, to get some insight into how we manage this kind of thing on our end! Hopefully some other folks here in the Community will be able to share some suggestions as well.
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Hi Mark,
Jessie's right--there's not built-in functionality. But if you have Google Analytics set up for your Help Center, then you find broken links that way.
Check out this article: https://support.zendesk.com/hc/en-us/articles/203664166
Hope that helps!
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it appear like Mark is more referring to a semantic network
and Jennifers post answers the broken link question . On the first glance it seems to be only a solution for internal broken link (within the knowledge base).
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@Aaron thanks for providing that Product Feedback link!
It looks like you've already added your feedback to that post for our Product Feedback Managers to view. While this isn't currently a feature, this helps give us a better understanding of what our customers are looking for which we greatly appreciate :)
Thanks again!
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I wonder if there's an update or third party tool you could recommend?
I'm about to try creating an enormous excel for this and it's such a wrong way to do it lol -
Hi Ruthy -
We don't have any updates, but hopefully other users will be able to suggest some tools to help you out! That DOES sound like a monster spreadsheet. 0_o
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Ruthy Licht - yikes! that sounds like a pain. I think it's doable to generate a report by using the Help Center API.
If you have access to a developer who can spend a few minutes writing a script, they could probably just search through articles for hyperlinks that start with your subdomain (i.e. https://help.yourcompany.com or https://yourcompany.zendesk.com).
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Thank you so much Au Finh Saechao!
Will definitely ask someone to take a look.This is a great idea!
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Au Finh Saechao
Sorry to trouble you again - can you possibly direct me to the part of the docs here about accessing the html content of each article?I can only find this: https://developer.zendesk.com/rest_api/docs/help_center/articles which only shows access to list the article objects, not iterate over content inside the articles...
I probably just don't know to recognize this. Any help much appreciated! -
Ruthy Licht sorry for the delayed response!
To access the html content, you can search in the body field. We actually have a prototype app to test this out. Would love to give you a demo if you’re interested.
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