• Monica

  • 2017년 10월 09일 18:19

  Interested in this as well.  It would be incredibly helpful to have a way to designate specific misspellings to the correct spelling so we don't have to label multiple help articles with the correct and common incorrect spellings.

• Jessie Schutz

  • 2017년 10월 11일 21:45

  Zendesk team member

  Hey Andrew!

  There isn't anything built into the product that would do this for you, but I'm kind of wondering whether there's some kind of JavaScript hack that might allow it...I'm going to check with some of the coding gurus amongst our Moderators to see if there's anything there.

• Andrew Schreiner

  • 2017년 10월 13일 15:30
  • 편집된 시간

  Hi Jessie, 

  Based on your suggestion, I've developed a code snippet that can do this. Add this to the js for the help center 

  $(document).ready(function() {
     InitializeSynonyms()
  });

  var synonymsets = new Array();
  function NewSynonymSet(key, synonyms) {
     var synonym = new Object();
     synonym.primary = key;
     synonym.keywords = synonyms;
     synonymsets.push(synonym);
  }

  function ChangeSearch(val)
  {
     var q = $(val).val();
     var query = q.toLowerCase().split(' ');
     for (var i = 0; i < query.length; i++) {
        for (var x = 0; x < synonymsets.length; x++) {
           var primary = synonymsets[x].primary;
           var keywords = synonymsets[x].keywords;
           if ($.inArray(query[i], keywords) > -1) {
              query[i] = primary;
           }
        }
     }
     var newQuery = '';
     for (var i = 0; i < query.length; i++) {
        newQuery += ' ' + query[i];
     }
     $('#query').val(newQuery.substring(1));
  }

  function InitializeSynonyms() {
     //always lowercase and can handle misspellings too.
     //Enter as many of these lines below as needed with different synonym sets
     NewSynonymSet('sleep', ['dream', 'hybernate', 'nap', 'sleeep']);
     $('#query').on('keyup', function () {
        ChangeSearch(this);
     });
     $('#query').on('paste', function () {
        ChangeSearch(this);
     });
  }

• Heather Rommel

  • 2017년 10월 13일 12:54

  Community Moderator

  @Andrew - Thanks! I have a couple questions for you on this.  Does the above "activate" some sort of automatic translation of misspellings from a given database or source? Or is this line meant to be where we add all the possible synonyms/misspellings:  NewSynonymSet('sleep', ['dream', 'hybernate', 'nap', 'sleeep']);

  And again, thank you!!!

   

• Andrew Schreiner

  • 2017년 10월 13일 15:28

  Hi Heather, 

  You would want to put multiple sets in there underneath the first for each one you would like to handle. I'll add a comment in the snippet above. There is no lookup to an outside source for synonyms so everything it looks at is entered manually.

   NewSynonymSet('sleep', ['dream', 'hybernate', 'nap', 'sleeep']);
   NewSynonymSet('sleep', ['dream', 'hybernate', 'nap', 'sleeep']);
   NewSynonymSet('sleep', ['dream', 'hybernate', 'nap', 'sleeep']);

• Jennifer Rowe

  • 2017년 10월 13일 16:19

  Zendesk Documentation Team

  Andrew! I love this. What a cool idea!

  Can you pretty please share this as a tip!?

  It'd be nice to show a picture, but not sure what you'd show it...unless it's a mispelled word, then the resulting correct search results. Whatever you can do. But at least the description and code and users will love it!!!

  Thanks!

• Andrew Schreiner

  • 2017년 10월 13일 17:42

  Hi Jennifer, Done! https://support.zendesk.com/hc/en-us/community/posts/115009228528-Synonym-Sets-for-Guide

• Jennifer Rowe

  • 2017년 10월 13일 17:44

  Zendesk Documentation Team

  You are awesome, Andrew. Thanks so much for sharing your tip!

• Jessie Schutz

  • 2017년 10월 13일 20:11

  Zendesk team member

  Hooray! I love it when a plan comes together. :D

댓글을 남기려면 로그인하세요.