Using SLA's for tickets moving between groups

1 댓글

  • Graham Robson

    Hi Paul,

    You may like to check out our CloudSET SLA Management solution, that support custom SLA events/metrics, including the ability to start the SLA on escalation, not just on ticket creation.

    Graham (CloudSET)

     

    0

댓글을 남기려면 로그인하세요.

Zendesk 제공