I was trying to implement a trigger in my Zendesk account, to set Priority to Urgent and send an email to a group, when a new ticket is created, that has the word 'urgent' in Subject.
I followed the instructions found here https://support.zendesk.com/hc/en-us/community/posts/115009216708-Triggers-Email-Group-Notification
The Priority flag is changed automatically, but the email is not being sent.
Are there any other requirements for sending emails to a group with triggers?
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