Report showing what 95% of customers are experiencing

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  • Hillary Latham
    Community Moderator

    I'm not sure what you mean by 95% - do you mean throwing out outliers in the data?  I'm not sure there are automated ways to do this in Explore, but you can use options in Results Manipulation to narrow results - top/bottom, metric filter, or hide part of your result.  One of the chart types might help you visualize where your outliers are.

    https://support.zendesk.com/hc/en-us/articles/360022184654-Selecting-the-metric-result-range

    Or do you mean 95% confidence level (i.e. probability) based on your data sample?  I'm not sure how to do this with Explore - you could certainly calculate it yourself with the dataset you run and prove the data you have has that confidence level.  I'd have to dust off my probability book to find that formula (ha!).

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