We have recently launched a new product and one of the troubleshooting steps we have is for our customers to obtain a .har (HTTP Archive) file. In order to upload the file to chat, they have to change the filename and append a .txt to the end and then upload it, and then our technician has to download and rename it back. This can add an additional ten minutes or more to a given chat interaction. Allowing the .har file upload would be beneficial in improving the customer experience by not requiring extra steps for the file to be provided.
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