Hi! There is a need in knowing how many tickets we have unreplied (new + open + on-hold) by a specific time - we want to know which of our three shifts gets the most tickets to work with. I've found the backlog history dataset and according to the description, it's almost what we need - it basically gets us a snapshot of what our Zendesk looked like by the end of the specific date. Unfortunately, the snapshot gets created only once a day. Can we request to further extend this feature to create a snapshot every 3/6/9 hours? Eventually I want to achieve something like this:
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