Zendesk Explore - Last public reply by an agent against each ticket


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  • Chris Bulin
    Community Moderator

    Hi Kenny Li! You can get this from the Support: Ticket Updates dataset. I've created an example that can give you an idea of how to get to it. I measured Agent Replies, filtered it to This Week, and then added the date of update, Ticket ID, and Assignee Name:

    Hope that helps!


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