Incorporate Unique Numbers/IDs with Articles

5 댓글

  • Jeremy Korman
    Zendesk team member

    Hi Jonathan Chellis, each article has a unique ID at the end of the URL.  There's also a "slug" of text after the article ID that includes the title but does not actually have an impact on the URL correctly loading the right article.

    Unfortunately, I don't believe you can search the article ID, but it may still be helpful for your team.  Check out this post for more info.

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  • Jonathan Chellis

    Thanks for the response Jeremy - that's a helpful post.

    What are the chances that the Zendesk devs can incorporate an option to make that unique ID (minus the slug) as something searchable? The idea is that I can provide a client that unique 12-digit number, and have them search our Guide instance and get a hit on that specific article with no ambiguity.

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  • Jeremy Korman
    Zendesk team member

    Jonathan Chellis, can you share more about why it would be easier to give the customer a 12 digit code vs sending them a hyperlink?  Are you typically sharing this over the phone?

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  • Jonathan Chellis

    Yes, part of our business is providing support over the phone. It's easier to provide an article number by voice rather than the name of an article that might lead a customer to the wrong one when searching for it later.

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  • Jeremy Korman
    Zendesk team member

    Got it, thanks for sharing this feedback!

    0

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