Tracking agents daily activity

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3 댓글

  • Rob Stack
    Zendesk Documentation Team

    Hi Sarah Wasvick, you might be able to use the time travel app from Zendesk along with Support and Explore to do what you want. Take a look at this article for help:

    https://support.zendesk.com/hc/en-us/articles/360022186134

    I hope this helps and thanks!

    0
  • Andrew J
    Community Moderator

    Hello Sarah, you can also use Agent Activity Tags if your agents may work on a ticket but then pass it to others. This is in the app market. https://www.zendesk.com/apps/support/agent-activity-tags/
    Disclaimer: this is one of my apps.

    0
  • Andrew J
    Community Moderator

    You'd need to combine this with reporting and or views to see what you are looking for.

    0

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