Many of our knowledge base users are internal agents or even admins. For agents & admins, links to headers are hidden by the Edit bar - so users can't tell where they landed. (Example below.) This could be resolved if the Edit bar at the top of each article was defaulted to closed. Those with edit access can click to expand.
Details & Example:
When you create links to headers w/in an article the user lands below the header - so the user is actually not seeing the line used as the anchor.
Example: <h2>land here</h2> - whether I use an easy link to go to the header or if I use HTML hashtags - it operates the same - the link takes the user to just BELOW "land here" - they do not actually see the words "land here" - unless they scroll up. The links really need to land on or just above the content! Very important - I am getting feedback from confused users.
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