New Feature Request! Automatically change talk status if taking a live chat and vise versa

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  • Ash

    as someone who works in Chat and Talk, i have never been assigned a chat while in a phone call, or vice versa. 

    AFAIK it doesn't show the status being changed, but it's changed "behind the scenes" (?).

    Maybe this is a per-customer setting in your specific Zendesk instance?


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