What is Captured Knowledge and how does it work?

1 댓글

  • Cheeny Aban
    Zendesk Customer Advocate

    Hi Rich,

    Yes, that is the Knowledge Capture App. The app allows agents to solve tickets faster with relevant help center content at their fingertips. By automatically searching and suggesting articles based on the brand and language of the ticket, the Knowledge Capture app surfaces AI-powered article recommendations that agents can link to ticket responses in just one click. To know more information about it, you may check Knowledge Capture app resources

    All the best



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