Reusing images in multiple Articles


5 댓글

  • Kyle B
    Community Moderator

    I would also like to have an easier time re-using the same images. My current way is to have the commonly used images saved locally and just upload them when needed. It takes time though. 

    A workaround that might work would be to post an article that is only visible to Agents and Managers (or just yourself if you want to add a custom viewing permission based on an organization or something) that acts as a repository for your images. Then since it's published, you could copy and paste from that article. I'm not 100% sure that would work but in my mind, it makes sense. Just a thought. 

  • Graham Haire

    Thanks Kyle - Not a bad workaround.  It does work.  I'll wait on other comments before making this a more permanent solution,

  • Katarzyna Karpinska
    Zendesk Product Manager

    I'm happy to say that we are starting to work on the attachment gallery and we hope that the first version of it will be available this spring :) 

  • Graham Haire





    It's something very useful for us. We make a lot of articles for our customers but we need to re-use some screenshot or some element of graphical charter.

    Something very very very useful would be to be able to update an image to then update on all related posts.

    Thanks for your attention.

    Best regards,



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