Let me be more specific:
I currently have emails flowing into Zendesk for emails going to firstname.lastname@example.org, and have tags added, forward to hub account etc. (i'm using a a spoke and hub system).
I have an alias set up for the mail support email, lets say email@example.com, so the emails are delivered to the firstname.lastname@example.org inbox in outlook and it still retains the 'to:email@example.com' info. Since I have it set up that emails that go to the firstname.lastname@example.org inbox are forwarded to my Zendesk, that happens and works OK but none of the triggers I have set up seem to work.
I have triggers set up to add tags for emails received at 'email@example.com' but those are not recognized, the only triggers that seem to work are the ones that always have...the triggers set to take action on the tickets received at firstname.lastname@example.org.
And yes, I added email@example.com as a support email address.
Any ideas? or is this something Zendesk cannot simply do?
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