Zendesk Voice: New call notification through speakers, call through headset

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70 댓글

  • Michael Rieder

    Hi Klaus Gotthardt

    Maybe you have a direct contact to give us same more information about plans to release such a feature.

    Best,

    Michael

    0
  • Violeta Micu
    Community Moderator

    Hello,

     

    A vote from my side as well :(.

     

    Thanks,

    Vio

    1
  • Jose Mari de Leon

    Any news on this feature?

    1
  • David Oegren

    We are also struggling with the inability of Zendesk to address different sound outputs to actually hear an incoming Talk call.

    To us that's a pretty basic must have for a call software since not every agent has his headset on for 8h straight.

    When can we expect a solution?

    1
  • Peter Dowling

    Any news on this feature?  This is a necessity for our business. 

    0
  • Francois S

    my vote too, after 7 years... 

    0
  • jamestowndistributors

    Still no updates?

    0
  • ContactCenter KoreaSBD

    Any update ? 

    All I want is that , Call notification is much bigger and placed in the middile of screen 

    so agent hardly miss it .

     

    or 

     

    when it rings, it rings from the speak or PC it self first , and they pick the call,

    communication wil be made throughout headset

    1
  • John Baker

    Update? Time line? Your last comment on this was six months ago. I would really like to know when this feature will be released.

    0
  • Ninna

    awaiting update on this issue. 

    Our support /customer service team really needs this ring outloud in the office 

    0

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