Allow articles to be posted to multiple sections


406 댓글

  • Michael Collins

    Hello Ryan McGrew,

    I read your reply and just wanted to say thank you for taking the time to share insight into the development history and plans for the future. It's nice to have a glimpse behind the scenes, and I think we can all agree that leading the development of one of Zendesk's most critical products is bound to come with all sorts of challenges along the way. Respect to you and your entire team for championing the continued evolution of Zendesk Guide™.

    This is more of a general question. Do you happen to have a roadmap tracking URL anywhere public for review as a reference point? The Messaging product team leverages ProductBoard to share their roadmap, so I'm hoping you may have something similar for Guide. 



  • Kelsey Davis

    Yes thank you Ryan McGrew , it helps us sit a bit tighter if we know why and what's involved.

    I do hope you're able to gain more traction on this one soon :)

    Any other proactive updates as we go along would be great.

  • Holden Hewett

    Big ol' +1

  • Andrew Lo

    +1 on what everyone has basically already said about this. 

    It seems like this has been a request for a really long time and not much has been done about it and whatever has been done is a financial barrier. 

  • Dawn Phelps

    Adding my +1 all around and grateful to hear it seems like it's maybe, finally, more of a potential reality at some point sooner than later. This is a big parity gap with your competition. Respect that you can't give any timelines, but any sort of proactive comms as you release milestones leading up would be helpful.

  • Kathy Kehrer

    +1 Fingers are crossed! I hope this feature comes before Fall 2021!

  • Cailee Rye

    +1 Please create the option to repurpose articles under multiple categories. Use case for us is that we'd like to compile our best articles into a "Get Started" category while also having those articles live under their home category.

  • Nicole Saunders
    Zendesk Community Team

    Michael Collins -  The Messaging group is basically "beta testing" Product Board as one of the ways we can better support our product feedback discussions, but we have not rolled the same out for Guide features at this time. Glad to hear that you find that useful, though - helpful to know! 

    Kathy Kehrer - we don't generally share ETAs, but based on Ryan's last comment about a series of releases and the work currently being done in order to enable this functionality, I would not expect this to be completed before the fall. 

  • John Sweeney


    Just wanted to say a big thank you to both Ryan McGrew and Nicole Saunders and the other Zendeskers for keeping us in the loop. I'm really looking forward to this becoming a reality!

    I really appreciate the communication; I know from my own job how challenging it can be to balance frequent responses with ensuring answers are accurate - behind the scenes we spend a lot of time requesting clarifications & confirmations before an answer we've typed can go 'out the door', so to speak. It places a lot of demands on your time, but it makes such a big difference to customers. ❤️

    edit: After posting this, I happened to be looking at the search results page - working on some visual tweaks atm! 🔨 - and it occurred to me that even the logic for the breadcrumbs shown on search results would probably be updated for this. It must be quite an undertaking.

  • Nicole Saunders
    Zendesk Community Team

    Thanks, John! :) Glad the communication is helping. 

  • Alex Gillum-Webb

    + 1 Another request for this here. I wanted to re-map our articles by product type, so using products at category level, to give our customers a better experience when browsing our knowledge base. As we will have a lot of overlapping content if doing this (which obviously many users do - bearing in mind those vocal about it probably only represent a fraction of the total) it does make it rather difficult to manage.

    Currently I have to define products in sections, under other more generic categories, so that content isnt duplicated.

    I'd like customers to choose their product first, and then look at the content under that umbrella, but i'd need to duplicate at least 50% of content at a conservative estimate for my use case.

    Await further development updates!




    How is this feature request 9 years old? I had assumed I could assign an article to multiple sections before I started using Guides. I definitely need this.

  • Flo

    Any update on this development? It has a lot of support.

  • Mira Hayashi

    I'd still like to see this feature! 

  • Janine Deegan

    +1 yes please! 

  • Nicole Saunders
    Zendesk Community Team

    Hi all - 

    This feature continues to be something the team is working toward. There are some incremental steps to be completed first, but it remains in the plans. The product manager will provide further updates as progress is made. 


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