• Jennifer Rowe

  • 2013년 08월 29일 17:25

  Zendesk Documentation Team

  Tom, this is great. Thanks for putting it together! We'd love to see yours when it's ready. Be sure to report back! And if you share a customization tip, we'll send you some swag. :) 

• Ching Merano-Santos

  • 2013년 11월 28일 04:01

  Thanks for sharing these.

  We're also trying to work on our help center. :)

• Andrea Saez

  • 2013년 11월 28일 13:51

  I'm ok with being the "rest" and making it to this topic. Weee!!! 

• Tom

  • 2013년 12월 12일 11:14

  Thanks @Ching, care to share how you're getting on?

  Shot out to @Wes Drury for his responsive theme (try resizing your browser window).... https://moderatorwes.zendesk.com - Built with Bootstrap

  Mine's not very exciting tbh... http://help.homebargains.co.uk

• Wes Drury

  • 2013년 12월 12일 18:23

  Thanks for the Shout Out Tom!  I'm hoping to incorporate some of our customization into a responsive theme for everyone one day!

• Wes Drury

  • 2013년 12월 12일 18:53

  I just updated the my test code with our Alert System that only shows when we have system alerts - Let me know what you think.

• Ching Merano-Santos

  • 2013년 12월 12일 22:37

  Thanks, @Tom. We actually just launched our help centre yesterday. We used the humble squid template and customized it. :)

  Let me know what you think?  http://www.opensignhelp.com/hc/en-us

  We're currently working on getting more content in so this should improve some more in the next couple of days.

  @Wes Drury's help centre is so responsive it's good! *thumbs up* Thanks for sharing it.

• Jennifer Rowe

  • 2013년 12월 12일 23:19

  Zendesk Documentation Team

  @Tom and @Ching--both look amazing. Well done!

  And I agree--Wes's responsive design is very cool!

• Wes Drury

  • 2013년 12월 30일 23:18

  @Everyone - During the holiday break I've been working on a Responsive Theme that I plan on releasing.  I would say its about 90 percent complete at this time so please take a look and let me know what you think.  I know there are a few things that I still got to get worked out and I plan on adding more cool stuff to it.  Its got dynamic accordions, CSS modifications, JS modifications, and more.

  I already have the next theme lined up which will be where a small business can run their entire website from Zendesk. 

    https://moderatorwes.zendesk.com

   

   

• Laura D.

  • 2013년 12월 30일 23:57

  Wes it looks awesome! I've already shown several people here :) Great stuff! Thanks for sharing!

• Wes Drury

  • 2014년 01월 02일 21:14

  @Laura - Thanks for the comment and for now this theme won't have a community since I'm unable to customize that page.  Can you find out if the Community, Login, and Submit Ticket page will be available soon to edit via the Theme Editor.  I hate to release this theme without customizing those pages.  I also have a couple of small things that I may need someone to look at as I can't figure out what's going on between the Bootstap and code that Zendesk is injecting in.  Overall I think its going to be a great theme once I'm done. 

• Wes Drury

  • 2014년 01월 02일 21:16

  @Ching - Love your accordions they look very good !!

• Laura D.

  • 2014년 01월 07일 17:59

  Hi Wes, 

  I can see that  the Community pages are on the roadmap but there's no ETA for them yet - there are some things ahead of them. I'm not sure about the Login and Submit Ticket page, I know the Product team is aware of the need to have those pages blend with others - it could just be I'm not able to see those plans. I'll see if there's any more information and give you a better update. 

  If you have any questions about the customizations, send in a ticket and CC me (I think you have my email) I'll do my best to find some help :)

   

• Marc Fairorth

  • 2014년 04월 05일 15:42

  Great list!

   

  Does anyone here know anything about the BetterCloud site? Specifically, they have a very cool article viewer that has a "table of contents" widget on the site and smooth scrolling into the article when you click the TOC. Does anyone have an idea how this type of article viewer is implemented.

   

  Thanks!

  Marc

• Wes Drury

  • 2014년 04월 08일 05:10

  I'm not sure how BetterCloud did this but you may be able to do it via the Bootstrap Framework.  I have lots of tips on how to integrate the Bootstrap Framework into your Help Center.  Take a look at Scrollspy as they have it installed on their site.  http://getbootstrap.com/javascript/#scrollspy

  Once I get through working on my new theme I'll see if I can get it implemented on my site.

• Louise

  • 2014년 04월 09일 11:59

  Hi,

  We've gone an altogether different route. Let me know what you think: https://hjelpesenter.finn.no/hc/no (sorry, it's all in Norwegian). The Help Center site is designed to "fit" with our main site www.finn.no which is a classifieds site for the Norwegian market.

  Louise

• Wes Drury

  • 2014년 04월 09일 15:35

  @Louise - Looks good to me and it fits very nicely with your main site.  The best part is that it's responsive so great job as I was able to bring it up on my mobile device.

• Jennifer Rowe

  • 2014년 04월 09일 21:05

  Zendesk Documentation Team

  I agree--well done, Louise!

• Francis Dupont

  • 2014년 05월 27일 02:51

  Hi,

  Recently discovered that Fairphone was using Zendesk.  I like the idea of showing top questions in the header, to see the faces of the support team and to know when they are available.

  https://fairphone.zendesk.com/hc/en-us

• Kasra Amirsarvari

  • 2014년 06월 05일 12:22

  Hi,

  I would like to hear what you guy's 'n girls think about: https://helpdesk.mijndomein.nl/hc/nl
  It's in Dutch maybe multilingual in the future.

• Wes Drury

  • 2014년 06월 05일 14:35

  @Kasra - Design looks good and I liked the tabs.  The only thing different that I would do - is to make the site responsive.  Other than that looks good.  If your interested I have a couple of tutorials on making the Help Center Responsive in the Community Tips section.  Thanks for posting as I'm sure it will inspire others.

• Kasra Amirsarvari

  • 2014년 06월 08일 05:40

  @Wes, thans :)
  Will work on the responsiveness, I can promise you it will be ground breaking. Almost native app like.

• Lotus Themes, authorized Zendesk solution provider for Guide design and customization

  • 2019년 02월 25일 08:44
  • 편집된 시간

  Hi,

  If you are interested, we are currently working on responsive Zendesk Help Center themes

  Here are some of our customized themes for Guide

   

• Aleš

  • 2014년 08월 03일 13:47

  http://support.thenewtoy.cz - using  Zentastic

• Wes Drury

  • 2014년 08월 03일 14:32

  @Ales - Thanks for using my theme and you Help Center looks great.  I will be starting on a new theme soon so as always keep your eyes on my GitHub account.  I also have alot of code on my Gist site.  Links below:

  GitHub - https://github.com/moderatorwes

  Gist - https://gist.github.com/moderatorwes

   

• Aleš

  • 2014년 08월 03일 14:59

  @Wes - Coffee sent. :-) Many thanks.

• Trine Bretteville

  • 2015년 03월 03일 14:19

  My favourite of the lot is http://support.fundrazr.com

  Does anyone have any tips on how to achieve this? I have managed to upload a background image, but these guys have moved text, made the whole category box clickable and have got a little description which I really like. Thanks for any help!

• Trine Bretteville

  • 2015년 03월 03일 14:29

  Hi there! I just LOVE the site http://support.fundrazr.com

   

  Can anyone tell me how to achieve this? I figured out how to add background images thanks to an awesome post in here, but these guys have moved the text down, added a little description and made everything clickable.

  Would love any tips on how to get this look! :)

• Wes Drury

  • 2015년 03월 03일 20:33

  @Trine - You can achieve any look with a little custom CSS, HTML, and JS.  It looks like fundrazr is using some custom javascript for their descriptions however you could do it with all HTML.  I have a free theme I developed here where I'm adding custom boxes and could put anything inside of the boxes using HTML.  Maybe my code here could get you started or you could copy and paste all the code then do some editing to match your own color scheme.

  https://support.zendesk.com/hc/communities/public/posts/203459756-Help-Center-Custom-Theme-2?locale=en-us

  I'll be glad to help you create a custom theme if you run into any issues.

• Trine Bretteville

  • 2015년 03월 04일 06:48

  @Wes - taking you up on your offer! Cheers :)

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