Logging in with the ipad app

7 댓글

  • Jessie Schutz
    댓글 작업 고유 링크

    Hi Paul!

    As of right now, it's not possible to use your SSO credentials to log into the mobile Zendesk app. You'll need to create a Zendesk-specific password from the agent interface, and log into the app  using the email address that's associated with your agent profile.

    Please let me know if you have any other questions!

    0
  • Paul Urfi
    댓글 작업 고유 링크

    Thanks for the response, Jessie.  How would I "create a Zendesk-specific password from the agent interface?"  Not sure what that means... 

    0
  • Jessie Schutz
    댓글 작업 고유 링크

    Hey Paul,

    How you'll go about doing this will depend on the permissions of your Zendesk, and what role you have. Either you or an Administrator will be able to set/reset your password from your profile in Zendesk. You can also go to yoursubdomain.zendesk.com/access/help and request a new password from there.

    Again, you'll want to use the email address associated with your user profile in Zendesk, not your SSO login.

    0
  • Christian Malcolm
    댓글 작업 고유 링크

    Hello,

    Is it still not possible to use single sign on (Google) with the Zendesk iPad app?

    Kind Regards,

    C Malcolm

    0
  • Nicole - Community Manager
    댓글 작업 고유 링크

    Hey Christian -

    Have you tried logging in with SSO? It should work, but let us know if you're having problems!

    0
  • Jay Kelly
    댓글 작업 고유 링크

    im trying to figure this out, using google login on ipad app doesnt give an option

    0
  • Nicole - Community Manager
    댓글 작업 고유 링크

    Hey Jay - 

    The mobile team released a fix today for the SSO problem for iPad. You should be able to access it now. 

    0

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