• Ian LaPhilliph

  • 2015년 07월 07일 14:58

  Hi Cynthia,

  The Visualforce ticket view could be a solid alternative as it would not take up storage space in your Salesforce account.  It would allow you to display all tickets requested by your clients and prospects on either the Contact/Lead/Opportunity/Account layouts in Salesforce.  Are you looking to display tickets on other object layouts in Salesforce?

  Would be happy to go over possible alternatives depending on the workflow you are looking to accomplish. 

• Cynthia Hancock

  • 2015년 07월 07일 19:26

  Hi Ian,

  Thanks for your response. We are not really interested in using Visual Force but would like to display tickets on Contact/Lead/Opportunity/Account layouts in Salesforce. 

  I would love to discuss other alternatives. 

• Brian Adkins

  • 2015년 07월 16일 18:07

  I don't think there is a viable third option....  you can use the exiting connector to either:

  1. Push ticket data into Salesforce custom objects
     or
  2. Simply display relevant ZD ticket data on the SF Account/Contact pages (this is what the VF pages were designed to do)
• Zann Yap

  • 2015년 12월 07일 16:29

  Hi Cynthia,

  You can use Workato to easily bring your Zendesk data over to Salesforce and map it as any field in Salesforce. 

  For example, to bring Zendesk tickets over as Salesforce contacts, you can use this integration flow (we call them 'recipes'): https://www.workato.com/recipes/37318-new-ticket-in-zendesk-will-create-a-contact-in-salesforce

  The recipe also checks to see if there is an Organization associated in Zendesk and maps it as an Account in Salesforce. 

  Workato recipes are highly customizable, so you can do the same for mapping to Leads or Opportunities, or any custom fields in Salesforce. 

  Let me know if you have any questions. Happy to walk you through Workato for your specific requirements. 

• Justin Fitzgerald

  • 2016년 09월 14일 16:18

  Does anyone know how to estimate how much storage is needed to sync ZD cases to SF?

• Jonny

  • 2016년 09월 23일 20:55

  Hey Justin,

  Thanks for your question! 

  I have located your question in one of our tickets that was recently solved by one of our Product Champions earlier this September. I figured I would post the example and response given there on here for others in the community who may be wondering the same thing.

  He stated:

  "I have 23 unique Zendesk ticket object records that have some amount of comments on them. Those 23 ticket objects take up 46kb + 46kb in "Comments" which are equivalent to a "note" on an object".

  I hope this helps alleviate any confusion on this =)

  Have a lovely weekend! 

   

• Patrick Hogan

  • 2017년 03월 10일 17:58

  Hi Cynthia!

  Have you tried looking into CTI solutions like Tenfold? It supports the integration of both Zendesk and Salesforce. Check out their website at www.tenfold.com/integrations to learn more. Hope this helps!

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