I'm working on a program that wakes up periodically and checks if our ZenDesk tickets have any changes (new tickets, or updates). It seems like the Incremental Tickets is the way to go here.
However, I need to only pull tickets assigned to users in a certain group. Is this possible to do with Incremental Tickets API? I don't see a way to. The Search API can do that and I was using that before I found out that it gives delayed results.
Is my only option to use the Incremental API to pull ALL changes and then throw away the ones except from the group I want? That's risky business for me.
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