I'm wondering if there's something that's nicely integrated with Zendesk that can be used as a desk phone, so that inbound support calls can ring audibly if someone's not at their desk.
Our business is fairly low volume when it comes to customer calls, and people have responsibilities that take them away from their desk.
We still want the integrated ticketing and automated recorded that Zendesk already provides.
Ideally we'd also be able to use it as a regular phone for outbound and intercompany calls, which should be non-ticketed/non-recorded.
Right now our entire phone system has multiple overlapping services, Skype, Ooma, and Zendesk, so we'd really like to just consolidate this into one single vendor solution for desk phones and so that we don't have to swap headsets depending on what number a call came in on.
In the past, we'd tried forwarding the Zendesk Voice over to the Ooma phones, but that was poorly received and most of the time connecting to a customer call would fail. With so many vendors involved, plus that being a cordless phone, we abandoned that attempt.
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