Internal Notes - @Tagging
완료It would be super helpful if we could @ tag other agents within internal notes.
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공식 댓글
Hi all,
Please see my announcement this morning about our new @mentions feature. I'll mark this one as done!
Best,
Erin -
I agree! We got so used to doing this on SalesForce that its a huge change for us to have to CC anyone we want to bring in to take a look at a ticket.
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Look for an update from me tomorrow morning... :)
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