Host Mapping Issue
답변함I setup host mapping to be support.mycompany.com, however it seems to always revert me back to mycompany.zendesk.com when I navigate there.
Is there a way to always display support.mycompany.com to the end user without reverting back to mycompany.zendesk.com.
I feel like I'm missing something...?
Thank you, in advance, for your help
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Disregard, I got the answer I needed. Copying in below, in case anyone lands here with the same question in the future.
This happens because you have no SSL certificate set-up for "support.mycompany.com" once you upload the certificate for "support.mycompany.com" you will need to change the CNAME record to mycompany.ssl.zendesk.com and everything should work fine.
More info on how to upload the certificate here:
Identifying, preparing, and uploading your SSL certificate to Zendesk
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Hi Lucky! Thanks for coming back and sharing your solution! We appreciate it. :)
Please let me know if you have any other questions!
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