Hiding attachment/system fields on ticket form


32 댓글

  • Mike Zimmer

    I am not a programmer, so I'd like to ask for some help in the community. I tried using the code snip that Kristin posted 3 years ago, but it is not working for me. I copied it below and adapted to one form only:

    //Form Submit
    $(document).submit(function() {
    //set a string to equal the custom field value
    var subjectstring1 = $("#request_custom_fields_360026456434").val();
    //set subject to equal a string including field value string
    $('#request_subject').val("Request Received From " + subjectstring1);
    //End Form Submit

    In the past few years, has the format changed? Can you see anything wrong with this code?

  • Devan - Community Manager
    Zendesk Community Team

    On Wednesday, February 5, from 10:00am-12:00pm CST, we'll have a special guest team of experts on hand to answer your questions about Support: Triggers and Email Workflows in your Zendesk Support instance for an AMA-style conversation!

    Just click the "new post" button and write up your question. Be sure to be as detailed as possible. The best questions include: 

    • What it is you're trying to do
    • What you've tried so far 
    • Any other context or relevant information
    • Screenshots, if you have them

    Questions posted to this topic in advance of the start time will be answered first thing on the 5th, so if you've got something you want our experts to look at, post it today!


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