Agent-only community forum
답변함We are looking into upgrading from the Team to Pro subscription so that we can start using the Community Forum in our Help Center. Something we would also like is the ability to have forum discussions internally between agents only and not have the discussions available for our customers or the public. Is this possible?
We are tired of using Outlook emails for design discussions and thought maybe the forum is a good alternative. But we just need these discussions to be private since they are internal.
-
Yup - you can make forums 'agent only' - we use this.
-
Andrew,
Is it possible that you could show me a screen capture that shows your community forum with the 'agent-only' section showing up along side the public section? I need something to present to the decision-makers. Thanks!
-
Hello Jason - see below... a couple of views...
Agents see...
Users see...
-
We don't mix the sections as such - hope this helps
-
Perfect. Thank you!
-
This post has been closed for comment by the Zendesk Community Team. If you have a related or new question, please create a new post.
게시물 댓글 달기가 중지되었습니다.
6 댓글