I'm moving our installation over to multiple form types so that data captured is more relevant to each team.
If a ticket comes in on form 1 and fields are completed. and then moves over to form 2 with a different set of fields and is then closed. is the data captured from both forms and into insights?
i.e. do I need to build into my triggers when moving forms to clear the data captured on the previous form?
I'm captured reasons for support request and if two different departments have different reasons I don'y want to mis report by capturing two reasons when only one is relevant.
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