Hello fellow metric seekers,
We currently have a breakdown of tickets sovled under 2 hours, 2-8 hours and longer then 8 hours. I wanted to create a new one to look at % of tickets solved in under 24 hours. I took the fast resolution metric that Gooddata came with and after some tweaks i am still not getting it right. Here is what i am using, can anyone tell me what i need to change? In the meantime i will keep at it and see if i can figure it out.
SELECT # Solved Tickets Where Resolution Time < 24 / # Tickets
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