% of tickets solved

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4 댓글

  • Rebecca
    댓글 작업 고유 링크

    Hi Ken!

    I think you could get close, even accomplish your goal, with the following metric: 

    select((select # solved tickets where resolution time < 24)/# solved tickets)

    The important thing to remember with custom metics performing mathematical calculations is a beginning SELECT as well as parenthesis surrounding the entire metric is always needed. 

    0
  • Ken Shampo
    댓글 작업 고유 링크

    Thanks, this is exactly what I needed.

    0
  • John Maguire
    댓글 작업 고유 링크

    Hello.  I'd like to create the same metric.  I tried the using the same syntax above, but am receiving an error saying "Unexpected end of string." when running.  Also, the first and last parenthesis are highlighted in yellow in the editor.  Any suggestions?  Thank you.  

    0
  • Jessie Schutz
    댓글 작업 고유 링크

    Hi John! Welcome to the Community!

    Are you typing or copy/pasting that syntax into your report? Or are you selecting each of the items from the metrics and attribute menus?

    0

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