Display the WebWidget Subject field on ZenDesk
완료Hi,
At the moment, if someone customize and add a Subject field to the widget, it doesn't appear as the subject of the ticket created in ZenDesk: it appears only once you get into the ticket, on the left panel.
What I think would be way better would be to have the content of that field diplayed as the subject of the ticket on ZD. So that when someone write "HELP" or "URGENT!!!", the agents can see it immediately and respond quickly.
The previous feature worked well on that matter, and the new one is useless: all I get is the first 2-3 words of the message as a subject -mostly "Hello, I need..."- so I don't know what it is about. Why then allowing your client to create a Subject customized field if they can't use it?
Thank you for reading me,
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공식 댓글
HI: You can now add the Subject field to the Web Widget so I'm going to mark this as completed. Thanks for your feedback on this need!
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Or could we get an native option to add a subject field? That is one customization that would we would like a lot.
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Thanks for your feedback Maissa and Joel!
We don't have immediate plans to add the Subject line field but are continuing to think about how we can enhance this aspect of the product. However, not to leave you hanging as well, we have seen a workaround that customers have considered for this purpose.
In addition, another thing that I have seen some customers do is to create a custom ticket field checkbox for "This is urgent" and include that in the Widget's contact form. I don't know if that would be useful for this purpose but thought I would mention it. -
According to me it's not relevant to offer this solution instead the logical answer that would be: having a subject field.
You can use a checkbox in addition to it, but no as a replacement. That doesn't make sense at all. To me, that's a trick, not a longterm solution.
Does anyone else have to deal with this and find a better solution?
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