Feature Request: Edit Search placeholder text
완료The current placeholder text on the search box ("How can we help?") is undesirable for us-- it implies personal involvement where there is none at that point. We want to be able to change it to something like "Type your question or what you need help with" -- then if they don't find what they need, we can offer personal help via the contact button.
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Hi: You can now customize the search placeholder text. Thanks very much for providing feedback as to this need.
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Hi Stephanie:
Have you considered configuring the Contextual Help feature so that it opens to the state where it includes the search box, suggested articles and the contact button? We've found that this works better than changing the placeholder label because it lays out all of the options straight away. (When the placeholder text just references Search, end users were sometimes unaware that there were other forms of contact available through the Widget. -
Hi Erica,
Thank you for your response. We actually do have contextual help turned on. For us the issue is that the current placeholder text implies personal help when it is not available. Ideally, we would love to be able to configure to this layout:
Search box with placeholder text being something like "Type your question here"
The list of suggested resources.
The contact button (perhaps saying "Need more help? Contact us!")
Thanks!
--Stephanie
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Thanks Stephanie!
We don't have placeholder text customizations on the roadmap at this point, but I'm noting your feedback. -
+1 for this: "How can we help?" doesn't really make sense when the widget searches for help - it implies you're opening up an interactive chat.
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Hi everyone, I too am looking to edit the placeholder text for the search bar. However, the solution posted above is a broken link.
Can anyone confirm if this is still possible or if the feature was removed?
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Thanks for letting us know @DannyC. I've now updated the link above. Adding here as well: https://developer.zendesk.com/embeddables/docs/widget/settings#searchplaceholder
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Perfect thank you @Daniel Aron!
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