Hi, I got the sample from this article - https://support.zendesk.com/hc/en-us/community/posts/218033707-Start-here-Web-Widget-customizations-beta on how to customize the labels of the web widget.
I put a shorter version of the sample on this page -http://www.businesscatalyst.com/contact-widget.html
Although the offset and the hide attachments options work as expected the label and title do not update (the default values remain) -https://monosnap.com/file/YqBclSnzvWLTETSfOohNQBPScTUvZU.png
Not sure what happens, everything looks fine.
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