News Items for Agents

4 댓글

  • Alex Culligan

    In the Help Center, you could use JavaScript to display or hide things based on the current users's role. Something like:

    if (HelpCenter.user.role == "agent" || HelpCenter.user.role == "manager") {

    In the Agent Interface, you could use the Notifications App.

  • Jennifer Rowe
    Zendesk Documentation Team

    Thanks for helping out (as usual!), Alex!

  • Andrew J
    Community Moderator

    Hello Steph, Have you looked at the agent notifications app?  We use this to make agent announcements.

  • Stephanie Petersen

    Thanks for the tip Andrew and Alex! The Notifications App appears to be exactly what I need!


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