We have a trigger that will close a ticket if it is submitted by a user that is not allowed to submit requests. We notify them in an email what they should be doing to receive support.
However, in the notification itself, the user is prompted to "Please type your reply above this line," suggesting that they can respond for follow-up. Is there any way to mark a ticket as closed, notify the requester, and don't allow them to simply respond? Or, at minimum, have the delimiter removed for this notification?
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