Ability to submit a community post without having to log in

14 댓글

  • Nicole - Community Manager
    댓글 작업 고유 링크

    Update added to this comment 5/24/19: 

    Development has resumed on the Communities platform. Users interested in this functionality should up vote the original post and share details regarding why they desire this functionality and how they would use it in the comments below.

    ___________

    Hey Robert - 

    The Communities platform does require authentication in order for users to post; that is not a change-able setting. There are no plans to develop any additional features or functionality for the platform, though I encourage you to continue sharing your feedback in case it is ever picked back up by the product team. 

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  • Robert Orzanna (Sheetgo)
    댓글 작업 고유 링크

    Hey Nicole, 

    > There are no plans to develop any additional features or functionality for the platform

    Why that? :-(

    0
  • Nicole - Community Manager
    댓글 작업 고유 링크

    Wish I could tell you, Robert. My understanding is basically that some business analysts and product development teams evaluated things and decided that other products/product areas are higher priorities. 

    0
  • Robert Orzanna (Sheetgo)
    댓글 작업 고유 링크

    Alright, let's leave as is then. Thanks!

    0
  • Nicole - Community Manager
    댓글 작업 고유 링크

    You're welcome. Sorry I don't have more exciting news on that front. 

    0
  • Robert Orzanna (Sheetgo)
    댓글 작업 고유 링크

    No worries. Will hack around it. :-)

    0
  • Nicole - Community Manager
    댓글 작업 고유 링크

    haha, alright. If you get it to work well, you should share the process as a tip in our Tips & Tricks section. 

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  • Robert Orzanna (Sheetgo)
    댓글 작업 고유 링크

    Will do. :-)

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  • Kelsey DeBruin
    댓글 작업 고유 링크

    Hi Robert! We're wondering the same thing at my company, having the ability to post in the Community without being logged in. Wondering if you were able to "hack" around it? Thank you!

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  • Oscar Junker
    댓글 작업 고유 링크

    Hey Kelsey + others,

    I am interested in knowing the specific use case for why it is useful to have non-signed in users post to the community. Is this something you want to share more about here in the community? Potentially we could also connect through email or a call if you want to talk more about it in depth.

    We are releasing a feature very soon related to this, end-user alias. This will allow end-users to add an alias name to their account and thereby avoiding to expose their real name in the community. Is this at all relevant to you?

    Appreciate the feedback. 

     

    1
  • Jessica Makrinos
    댓글 작업 고유 링크

    We are interested in this feature as well. This is essentially the same as a guest checkout vs. logged in customers. If the customer is not familiar with the product or service, they may be hesitant to give all their information away with the fear of being spammed. One is more likely to interact if they do not have to "sign-up" especially if they have a simple question and want to remain anonymous. 

    With our industry, our customers or leads like to do their homework. We would like to make it as easy as possible to answer as many qualifying questions as possible in a free and open environment without the fear of being bombarded with sales emails, promotions, etc. from either us or Zendesk. 

    We have received a few "complaints" from leads saying they had questions about a help center question and didn't feel comfortable signing in.  

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  • Ilan Bresler
    댓글 작업 고유 링크

    Oscar Junker

    I'm very interested in allowing non-signed users to post in our communities. Will be happy to get on a call or email with more details. 

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  • Ash Eskrett
    댓글 작업 고유 링크

    We're also really interested in allowing users to create & contribute to community topics anonymously.

    My understanding is that this isn't currently possible as users need to have a zd account & be logged in, which won't happen for the majority of our customers - I imagine for a similar reason to what Jessica suggested.

    Users can vote anonymously but can't contribute content which would limit our ability to capture user stories & improve our products & services.

    If this could be improved, we wouldn't have to begin the search for a clunky forum platform!

    I'd also be interested in a call to discuss.

     

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  • Nicole - Community Manager
    댓글 작업 고유 링크

    Thanks for the additional feedback, Ash.

    We have a new product manager taking over the community platform, and will make sure he's aware of the conversation in this thread. It may be a few weeks before he's able to come back and comment, but we'll make sure he knows that this is an active discussion. :)

    1

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