How to auto assign tickets to an agent based on date of submission

4 댓글

  • Mr Weekes

    Hi Bertrand

    You can do this by creating a trigger called "Monday" that looks like this:

     

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  • Bertrand Bazin

    Thank you ! However I dont see "day of week" in my available triggers. Do I need to configure that? How can I do that?

    Besides, is it possible to manage it with specific times and not days ?

    Many thanks

     

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  • Mr Weekes

    Apologies Bertrand, i was mistaken when talking about available trigger options.

    Perhaps the next method to try this is with the Out of Office app, available on the Zendesk Marketplace.

    This may be the simpler option for what you're after, albeit with more manual interaction each day.

     

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  • Nicole Saunders
    Zendesk Community Team

    This thread has been closed for comments by the Zendesk Community Team. If you have a question you'd like to ask the Zendesk Community, please create a new post

     
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