Need to show different knowledge base content based on geographic location.

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8 댓글

  • Jessie Schutz
    댓글 작업 고유 링크

    Hi Sandeep! Welcome to the Community!

    Are you going to be supporting users in different languages, or is this solely based on location and all in the same language?

    If you're going to be support users in multiple languages, we have functionality for that built-in to Help Center.

    If you're sorting content by geographical location, that gets more tricky. Can you tell me more about exactly how you need this content divided up? Will there be articles that apply to several/all locations?

    1
  • Abdul Qabiz
    댓글 작업 고유 링크

    If your help-center is in one language but content varies (a school with different branches across many countries) based on location, you can look at user-segments in Zendesk Guide.Of course, you need to categorize your users (using organizations, or tags or something) based on location; you can then use tag or organizations to display different kind of content based on their location.

    Please share some more details, I think I can share some more ideas -- I have implemented in past.

    Cheers

    -abdul

    --

    Abdul Qabiz
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    Team Diziana

    Diziana is creator of awesome ready-to-go Zendesk Help Center Themes, and has helped hundreds of organizations/companies with Help Center Branding and Customization.

    1
  • Sandeep
    댓글 작업 고유 링크

    Hi Guys,

    Thanks for the suggestions. The use case here is to show our users from India specific content and the users from outside India a different content that is relevant to them, both in Engish.

    I have currently achieved this by localizing the content for English (US) which will be shown to all the users outside India and English (India) which will be shown to all the Indian users. I redirect the users to their respective content using the difference in URL (en-us and en-in)

    Regards,

    Sandeep

    0
  • Jessie Schutz
    댓글 작업 고유 링크

    Hi Sandeep! I'm glad you were able to work something out!

    0
  • John Trajkov
    댓글 작업 고유 링크

    Hello everybody,

    We are offering rooms in different countries and need to have different support on the same topic in each country for several languages. What is the best practice on something like that. I saw that there is a multi brand solution now. So would I maybe have to create a different brand for each country and then set different languages each?

    0
  • Brett - Community Manager
    댓글 작업 고유 링크

    Hi John,

    If I'm understanding your use-case correctly I don't think you'd need to set up separate brands for each country. Have you had a chance to review our Localizing Help Center content (Guide Professional and Enterprise) article?

    You can create article translations for each of the languages you'd like to support in your Help Center using the instructions provided in the above link.

    Let me know if that's not what you're looking for.

    Cheers!

    0
  • John Trajkov
    댓글 작업 고유 링크

    Hi Brett,

     

    Here is the thing: We are renting out apartments to inernationals all over the world. Depending on where the flat is, there are different answers to the same questions even though the target person might be from the same country. Let's say we have apartments in Germany and France and a person interested from Italy should get different answers based on what country he would like to go to. However, every country in addition should also have it's own multilanguages possibility, e.g. In France we support French and English but in Germany we support German and English.

    This is why I am asking: Would we have to setup a different "Brand" for each country in this case? Or can the knowledge base also be seperated by country specific answers?

    0
  • Brett - Community Manager
    댓글 작업 고유 링크

    Hi John,

    I still think this could be accomplish within the same Knowledge Base. Instead, you could set up separate Categories/Sections for each of the languages you provide support for and they can contain different information.

    If you'd like to restrict access to certain information to only the relevant countries you could then use user segments. Multi-branding would still work here but I don't think that would be your only option.

    Let me know your thoughts.

    0

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