Support Text Short codes
Hello
Currently, Zendesk supports only 10 digit text numbers to receive Texts via Talk. There are a number of providers that send notifications and authorizations via shortcodes. Example 50472 which would be dropped if it Texts your text enable talk number. It would be great to have this functionality and open up more possibilities for Text to ticket conversions.
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I agree. I'm running into the issues that mobile carriers are blocking my communications with customers as spam. Short codes could solve this. We are a chain of waxing salons in Phoenix (Sugar Me Wax) and sometimes customers do not get reminder texts or promos when they text us.
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This would be a great feature to have! Short code texting solves a lot of issues.
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