Ticket being created when old agent gets response from any email sent

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  • Keith @ Zendesk
    댓글 작업 고유 링크

    Hey Tim,

    This sounds like something going on with her Forwarding Rules.  Zendesk doesn't have the ability to reach out and pull in Tickets.  Only the ability to receive.  

    You'll want someone to check her email set up and see if it has any rules where it sends emails  into your Zendesk.

    Delete that and you'll be alls set. 

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