Callback offered after main greeting


2 댓글

  • Lefteris Klimentidis

    Hello, I totaly agree on this one. Idealy we should be able to setup call back option after sometime in the queue and not upfront, since we miss the whole point of inbound call this way. I think this is a basic feature that should be developed

    @Parry Aliferis what is the suggested work around in this case?

  • Neil Weldon
    Zendesk Product Manager

    Hi All, You have the option to change your wait greeting and you can record it such that callback is only offered to customers after a specific period of time instead of at the start.

    Neil Weldon | Director of Product


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