Global Variables or find/replace in Guide
Hi!
Is there a functionality for 'global variables' in Zendesk?
For instance, if 100 articles feature the specific term "Web Platform" and an organization decides to change that term to "Cloud Access," I would like to make a change in one place rather than in all of the 100 articles.
This is similar to a Find/Replace All in word processors, however, this concept covers an entire database. Is this available as a feature or possible somehow in the back-end?
Thanks!
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I can't stress how much time this would save our teams. A Find/Replace for the entire content set on Guide would be massively helpful.
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Bump! A much needed feature.
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Hi everyone,
We are doing research around various customer needs related to how they might user variables (sometimes called placeholders) in Guide Content. Specifically we'd like to hear more about how you and your organisation would use features like: Frequently used names, contextual information, placeholders and formatted snippets, inline images, etc.
If you're interested in this research and would like to share your opinion, please fill out this form.
Guide team.
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Bumping this suggestion, we would also really love to see a feature like this implemented!
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Hi everyone, thank you for participating in the survey.
We have received a high engagement from so many of you. Wanted to leave a short note that at the moment we are grouping the data and working on key findings. Will give another update when we reach the conclusion and define our next steps. Thank you for your input, we really value every single feedback from our customers.
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