Remove hyperlink from incoming tickets


1 댓글

  • Matilde Sanabria

    Hi Lance,

    Unfortunately there is not a way of controlling the content of incoming emails. You are only able to control whether or not your Agents are able to use these formatting options in a ticket.

    There aren't settings to restrict your End Users from including links (and then having these become clickable within the agent interface). 

    I hope this info is useful, please don't hesitate to contact us if you have more questions.


    This conversation has been closed for comments by the Zendesk Community Team. If you have a related or new question, please create a new post


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