Remove hyperlink from incoming tickets

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  • Matilde Sanabria

    Hi Lance,

    Unfortunately there is not a way of controlling the content of incoming emails. You are only able to control whether or not your Agents are able to use these formatting options in a ticket.

    There aren't settings to restrict your End Users from including links (and then having these become clickable within the agent interface). 

    I hope this info is useful, please don't hesitate to contact us if you have more questions.

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