Zendesk Chat API transfer to agent

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2 댓글

  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi Karsten,

    Thanks for sharing your feedback. Currently, there are no plans to add this functionality to the API suite this year.

    This would be a good addition to the Conversations API, so a bot can steer the conversation to the last person or the person referenced in the message flow.

    If/when we add something like this to the APIs, we will let you know.

    Thanks,
    Ramin

    0
  • Karsten M. Jensen

    Bump. Still every interesting for us to get this feature in the API.

    0

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