Currently our Zendesk agents have access to all of the Talk recordings in the system and this is something that we'd like to restrict to either specific users or a Team Leader/Admin group.
These calls may be part of a bigger ongoing ticket so we can't move the whole ticket to a limited group to restrict access that way as we've seen suggested on the forums.
Our ideal scenario would be our TLs being able to access the call recordings and agents being able to see that a call took place/any notes, without being able to listen to the recording itself.
Thanks for your consideration!
게시물 댓글 달기가 중지되었습니다.