I've been using the Time Tracking app for a few months now and have built the metrics listed in this post: https://support.zendesk.com/hc/en-us/articles/203664236-Time-Tracking-recipe-The-metrics-you-need-to-be-measuring.
I built a report for the average time spent on the first response with Amy's help in this post.
I'm now trying to build a report for the average time spent on a ticket AFTER the first response. Is this doable?
Thank you for any help or guidance!
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