How to add 10% of the time in the total time tickets solved

1 댓글

  • Brett - Community Manager
    Zendesk Community Team

    Hi Alexandre,

    You'd most likely need a custom metric to accomplish what you're looking for. This isn't something I'm able to assist with but hopefully some of our community members can jump in here and offer up some advice.

    If you're unfamiliar with creating custom metrics you can take a look at the following article: Creating custom metrics in Insights



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