Reporting Features

4 댓글

  • Brett - Community Manager
    Zendesk Community Team

    Hey Kris,

    Sorry to hear you've experienced issues getting in contact with our Sales team. I'm happy to help out any way I can and hopefully we can right this ship :)

    I did some digging on my end and it looks like Explore/Insights is only available to users on Support Professional or Enterprise plans.

    That being said, you do have access to public apps within our App Marketplace. It may be worth investigating to see if there's a 3rd party integration available that will help capture the data you're looking for.

    If you'd like to discuss pricing let me know and I can see if I can get you in contact with a Sales rep to discuss further.

    Thanks!

    1
  • Graeme Carmichael
    Community Moderator

    Kris

    If you have some technical support, you can use the API to extract data from your account, There are some details here.

    Hope you find a solution.

    0
  • Kris wolton

    Thanks, it seems that Zoho will do most of what i want for considderably less than buying Proffesional for all our users, just to get reporting.

    It's a shame you can't buy insight as a bolt on for Teams as we wouldn't use the features in Pro, other than reporting.

    0
  • Brett - Community Manager
    Zendesk Community Team

    @Kris I completely understand where you're coming from but I super glad you were able to find an alternative solution that fits your needs.

    Let us know if you have any other questions :)

    1

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