Backlog Age by Hours

2 댓글

  • Graeme Carmichael
    Community Moderator

    Monica 

    If you really, really need to report by the hour, the code in my comment is the best I can do. 

    You will need a custom metric. If you have not done that before, see this article for help. 

    https://support.zendesk.com/hc/en-us/articles/222794107-Creating-custom-metrics-in-Insights

    Hope you get on ok. 

    0
  • Monica

    Thanks Graeme. I'll have to give your previous suggestion another try since my earlier attempts at the custom metric for this resulted in numbers like 43,000 hours which didn't make sense for the tickets.

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