New Metric - Agent's Status Activity
It is very vital to the business to be able to see reports / historical data of your agent's statuses. We need to be able to see how long agents were in Online, Away, and/or Offline. Without this data, we cannot be an efficient call center. Please make this metric as soon as possible.
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Hi All,
Great news ! We are planning to work on Agent activity metrics in H1 of 2021. We plan to start with Live Data metrics tracking Agent status across Chat, Talk and Support channels.
More info to come soon
John Costello
Explore Product Manager
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Could you provide an update on when it will be possible to run reports with the data khajlk outlines above.
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