Based on the following topic: https://chat.zendesk.com/hc/en-us/community/posts/360001015688-how-to-support-GDPR
A reaction on that topic includes the whole "problem":
" The message added to the window says "Chat Disabled" which to a user would make it seem that live chat is not available which isn't the case.
It would make more sense for the message to say something like "Start a chat" because even when they click on the button, the user still needs to consent to cookies before anything happens anyway. "
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