Time based and date based - Automatic message

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  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi Lance,

    You can use the trigger conditions Hour of Day/Day of week: https://chat.zendesk.com/hc/en-us/articles/212015968-Zendesk-Chat-triggers-conditions-and-actions-reference 

    You would need to turn the trigger on and off based on the maintenance window.

    Alternatively, you can add a maintenance tag to the visitor when the website is in maintenance mode using the Javascript API and then create a trigger to fire based on the visitor having that tag.

    Triggers only fire when the chat account is online so it may not be the best solution for maintenance notices. Zendesk itself uses our Outbound product to notify people about maintenance windows for Zendesk products by creating a campaign. This would present itself to visitors regardless if agents are online.

    You can learn more about Outbound here: https://www.outbound.io/

    Thanks,

    Ramin

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